Questions & Answers

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Choose the level of detail you need. The Basic FAQ explains Age App in plain language. Technical & Policy covers privacy architecture, child protection, platform responsibilities, lawful adult access, compliance, and implementation principles.

Basic FAQ 30

Age App is an age-check service.

It helps show that a person meets an age rule.

The business gets a yes or no answer.

It does not get the person’s full identity.

Many products, services, and online areas are only for adults.

A simple “I am 18” button is easy to misuse.

At the same time, adults do not want to send their ID to every website.

Age App addresses both problems.

It provides a stronger age check with less information shared.

Age App is for adults who need to prove their age.

It is also for businesses that must control access by age.

This may include websites, apps, stores, venues, and events.

No.

The website does not receive your driver’s license or passport image.

It receives the result of the age check.

No.

The normal Age App age check does not send your name to the website.

No.

The website normally learns only whether you meet its age rule.

For example, it may learn that you are 21 or older.

It does not need your exact birth date.

No.

Age App does not decide how old you look.

Your verified ID provides your age information.

The live face check helps confirm that you are present and that the ID belongs to you.

Normally, no.

You complete the main setup first.

Later checks use a quick live step.

Each new request still creates a new age result.

No.

Your main setup may happen once.

But each website visit or purchase may require a new check.

Each result is made for that one request.

The result expires.

The live check helps confirm that you are using your own account.

It helps reduce the chance that someone is using:

  • A borrowed phone
  • A shared account
  • A photo
  • A recording
  • An old screenshot

No system can stop every trick.

Age App is designed to make misuse harder.

A screenshot should not work as a new age check.

Age App results are made for a specific request.

They expire.

A new request requires a new result.

Age App is private for the website.

The website gets the age answer.

It does not get your identity details.

Age App still needs to check your identity during setup.

So the best way to say it is:

Anonymous to the website.

Age App is not a private web browser or a VPN.

Age App’s job is to answer an age question.

It is not meant to tell a website who you are.

The website you visit may still know that someone used its service.

Age App does not hide your whole internet visit.

No.

The result is made for the current check.

It has a time limit.

The website should ask for a new result when another age check is needed.

The business receives a fail result.

It does not need to receive your exact age.

The business decides what happens next.

It may refuse access or stop the purchase.

You can stop or decline the check.

The business may be told that the check was not completed.

The business may then refuse access.

Try again.

Make sure:

  • Your camera is clear.
  • Your face is easy to see.
  • The room has enough light.
  • Your internet connection is working.
  • Your ID is supported and easy to read.

Use Age App support if the problem continues.

A failed check does not always mean that you did something wrong.

Age App uses a live check to help confirm that the right person is present.

This makes account sharing harder.

It does not mean that misuse is impossible.

Parents, businesses, and websites still have important roles in protecting children.

No.

Age App is one safety tool.

Parents should still use:

  • Family rules
  • Device controls
  • Content filters
  • App settings
  • Open talks with children

Age App helps businesses enforce their own age rules.

It does not replace parenting.

Age App may be used for:

  • Adult websites
  • Gaming
  • Gambling
  • Sports betting
  • Prediction markets
  • Alcohol
  • Tobacco
  • Vape products
  • Cannabis
  • Adult dating
  • Mature social groups
  • Stores
  • Venues
  • Events
  • Kiosks
  • Vending machines

Age App can work online or in person.

Yes.

A store or venue may show a code on a screen.

You scan it with Age App.

You complete the live check.

The store or venue receives the age result.

It does not need to receive your full identity.

No.

Age App does not review or rate a website’s content.

It does not decide which products or services should be age restricted.

The law and the business set those rules.

Age App only helps check the age requirement.

No.

A business using Age App is not endorsed by Age App.

The business remains responsible for:

  • Its content
  • Its products
  • Its licenses
  • Its age rules
  • Its legal duties
  • Its final access decisions

Age App is not meant to protect illegal activity.

Businesses using Age App must identify the people responsible for the business.

They must agree to follow the law.

Age App may suspend or end service when a business misuses the system.

Age App does not treat a simple request as automatic permission to release user information.

User information is handled under the law and Age App’s privacy rules.

A valid legal order may require information to be provided.

Business-owner information is handled separately from user age checks.

No.

Age App answers an age question.

Some businesses may need more information for other reasons.

For example, a bank or gambling company may have other legal checks.

Age App does not replace every identity, payment, or background check.

No.

Age App helps businesses enforce age rules.

The business must still:

  • Choose the right age limit
  • Place the check in the right place
  • Follow local laws
  • Use the result correctly
  • Keep proper records
  • Make the final decision

Age App is a tool.

The business is still responsible for its operation.

No online service can promise zero risk.

Age App is built to share less information with websites.

Sharing less can reduce the amount of private information exposed to those websites.

That is safer than sending a full ID file to every site.

It is not a promise that every risk is gone.

An “I am 18” button depends on what the visitor says.

Age App checks age information from a supported ID.

It also checks that a live person is present.

This provides a stronger age check.

Age App proves that you meet an age rule without giving your identity to the website.

The website gets the answer.

You keep your personal details private.

Ask about age.
Not identity.

Setup once.
A new live session each time access is asked for.

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